Boxfresh®

Privacy Policy
Privacy
Boxfresh International Limited and/or any of its subsidiaries or associated companies (”Boxfresh”) takes its relationship with all our users seriously and this includes how we handle the data you give us.

Boxfresh is committed to meeting the requirements of all relevant laws and codes. This Privacy Policy sets out the ways Boxfresh processes any personal data collected via its Website.

1) When do we collect personal information?
Once you have logged in, our Website is free for you to browse through and read. We only ask for your email address for the following reasons;
  ▪ If you want to purchase product(s) from the Website.
  ▪ If you want to take part in a Prize Draw or Competition
  ▪ If you want to send us an email
  ▪ If you want to receive Boxfresh news & exclusive offers via email
We only collect personal information (such as your name and address details) if you choose to provide that information to us in response to our request.

2. What do we do with the information?
We will require you to provide particular personal information such as your credit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of managing your order or your usage of the Website.
Providing additional personal information is up to you. We collect personal information to enter you in contests and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, to register you for certain features on the Website.

3. Asking your permission
We will send you email updates unless you opt not to receive them.

4. How to unsubscribe
We always provide you with the opportunity to opt in or out of receiving communication via email.
Boxfresh’s policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you’ve received. This will take you to your account, where you can change your email settings as required.

However, should you experience any problems, please call our Customer Service team who will assist you.

If you have sent a message asking us to stop sending emails, and this hasn’t happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included at the bottom of the message.

If you wish to stop receiving our catalogue, please contact us providing the full name, address and postcode to which we have been sending it, and we will remove this address from our list.

5. Who processes my information?
Boxfresh will process and use the information you tell us in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit your requirements further.
Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law, if you have won a prize or if you have made a request for specific information. If you give us consent when you register with boxfresh.com or boxfresh.co.uk, then we may share your information with other associated companies in order that they can contact you with information, promotions, products, services and offers that may be interesting to you.
We will never sell your information to any other company.

6. Use of cookies
boxfresh.com and boxfresh.co.uk may use cookies in order to provide a better service or identify, which pages on the Website are of special interest. A cookie is a small piece of information which a Website stores via your web browser on your PC and which can later be retrieved. Cookies cannot be read by a Website other than the one that set it. The main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. Most cookies last only through one session or visit to our Website. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your web browser to inform you when cookies are set or to prevent cookies form being set.

7. What do we do to safeguard personal information?
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this Website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our Website and our visitors. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

8. Links to other Websites
We offer links to other websites we use and recommend. However, we are not responsible for the content or information collection policies of websites operated by other companies. If you visit another website, we advise you to review their privacy and other policies.

9. Changes to our Privacy Policy
Any changes to the Privacy Policy will be posted here.
If Boxfresh wishes to make material changes to the way we use your personal information we will ask for your consent before we do so.

10. Anything else I should know?
Except as otherwise provided, Boxfresh will NOT disclose any information processed by us to any third party, unless required to do so by law.

If you would like us to access information we have about you, please contact us at Boxfresh International, Lakeside, Squires Lane, Finchley, London, N3 2QL, England.

(c) Boxfresh International Limited, 2009. All Rights Reserved.

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Ethical and Environmental Policy
Boxfresh Ethical Responsibility

POLICIES

Code of business conduct
Employment standards policy
Code of employment standards for suppliers
Environmental policy

CODE OF BUSINESS CONDUCT

1. Introduction
1.1 At Boxfresh, we believe that business should be conducted honestly, fairly and with respect for people, their dignity and their rights. This Code is intended to make clear what this means in terms of practical behaviour. It spells out the standards of behaviour by which we try to manage the organisation. We expect and require that all managers and employees of Boxfresh apply the same standards in their dealings with other people and organisations.
1.2 What are we in Business for?
We are in business to create shareholder value by developing and marketing products of quality, reputation, performance, style and value and by selling them on fair terms to our customers.
To build long term sustainable shareholder value, we need to implement our vision to develop a category leading brand. We will do this honestly, fairly and with respect for people and the natural environment.
To continue to grow and prosper we will need, increasingly, to build partnerships with our customers and suppliers. Such partnerships must be based on mutual trust and we will earn our partners? trust by operating according to the principles laid out in this document.
1.3 Stakeholders
There are a number of categories of people and organisations who are affected by our actions and to whom we have responsibilities. These include our employees, our customers, our suppliers, other business partners (such as licensees, distributors and joint venture partners) and the wider community. These are, of course, in addition to our shareholders, the owners of the business, to whom we have the responsibility to protect their investment and to make sure that they receive an appropriate return.
1.4 Status of this Code
This Code has over-riding status in governing the standards of our business behaviour. All contracts entered into by Boxfresh should be consistent with it. If there are any inconsistencies, we are required to act in accordance with this Code?s standards rather than any lower standards set out in such contracts.
In running our business, Boxfresh is required to observe the standards of conduct set out below.

Standards of Behaviour

2. Towards Employees
2.1 Our employees are our greatest asset. Our continued success depends entirely on harnessing their talents and enthusiasm.
2.2 We will:
Respect the human rights of all employees (see our Employment Standards Policy document).
Provide good, safe and healthy conditions in which to work (a separate and more detailed Health & Safety Policy has been issued).
Provide competitive earnings and other employment benefits.
Offer fair terms of employment through contracts of employment that even-handedly confer mutual benefits and responsibilities on employer and employee.
Promote the development and best use of people’s talents.
Select, train and promote employees fairly, on merit, giving equal opportunities to all.
Not discriminate among employees or potential employees on the grounds of race, colour, religion, nationality, ethnic origin, political opinion, sexual orientation, marital status, gender, age, disability or part time or fixed term status.

Ensure a working environment that is free from harassment and bullying.

Manage people with consideration and respect, providing feedback on their performance.
Ensure that disciplinary procedures are documented, fair and open.
Keep all employees informed about changes, trends and developments within the brand.
Not ask any employee to do anything that is illegal or immoral or that fails to comply with the standards of any recognised professional body of which he or she is a member.
Encourage employees to speak up about any instances of wrongdoing or breaches of this Code that they become aware of.
Respect employees rights to join whatever lawful representative organisations they wish or to choose not to join any such organisations.
Respect employees rights to take part in civic activity (such as charitable work, acting as a school governor and standing for election to public office) and to practice their religions in accordance with their own beliefs, subject to their compliance with their contracts of employment.
Not seek to employ people on casual, fixed term, or other bases in order to avoid giving them employment protection, social security or other normal employee benefits.

3. Towards Customers

3.1 To continue to succeed, we need to win and retain customers by building partnerships with them.
3.2 We will:
Supply products and services that offer consumers good value in terms of price, quality, performance, style, safety and environmental impact.
Establish mutually beneficial business relationships and strive to meet or exceed the spirit as well as the letter of our contractual commitments.
Seek clarity in all our agreements, trying to avoid any ambiguity about what we undertake to do and what we expect of our customers.
Ensure that any quality or performance problems that occur in our products are dealt with expeditiously with the minimum inconvenience to our customers and consumers.
Not seek to obtain sales or other business advantages by giving bribes or other dubious inducements.We will not make any payments to any employees of customers or government departments or agencies in order to obtain commercial advantage.
Take all reasonable practicable measures to prevent counterfeits of our products from being marketed.

4. Towards Suppliers

4.1 An efficient and reliable supply chain is an increasingly key factor in business success.This requires close inter-dependent partnerships with our suppliers.
4.2 We will:
Seek to develop mutually beneficial partnerships with suppliers.
Comply with the spirit as well as the letter of contracts with suppliers, not taking advantage of unintended errors.
Seek clarity in all our agreements, trying to avoid any ambiguity about what we undertake to do and what we expect our suppliers to do.
Develop business with suppliers on the basis of their embracing and complying with our Code of Business Conduct, especially our Employment Standards, Health and Safety and Environmental policies.
Agree clear payment terms with our suppliers and make sure we pay them on time in accordance with those terms, not avoiding payment on technical pretexts.
Insist on honesty and integrity in all aspects of our business with suppliers and not tolerate any attempts to obtain business from us by payments or gifts to our employees or agents or members of their families.
Not establish business relationships with people or organisations that we have any reason to believe may be involved in unlawful or unethical business practices.

5. Towards the Wider Community

5.1 We believe that business organisations have an obligation to be good corporate citizens.
5.2 We will:
Comply fully with the requirements of all laws and regulations of each country in which we operate.

Try to minimise any adverse effects of our activities on the environment and the earth’s natural resources (a separate Environmental Policy has been issued).
Not make payments to political parties or take any part in party politics, although we reserve the right to raise matters that affect our legitimate business interests with governments and political organisations.
Encourage our employees to become involved in community activities.
Support worthwhile relevant charity and community organisations and activities.

6. Other Matters

6.1 Competition
We believe in a free and fair market economy as the most appropriate environment for business.Therefore we will:
Compete vigorously but fairly in the markets in which we operate.
Not try to restrict competition by price fixing or participation in cartels.
Not seek to obtain confidential information about competitors by underhand means.
Respect other people’s intellectual property rights.

6.2 Financial Matters
All transactions by Boxfresh will be open and be fully documented and accurately reflected in the accounts of the company in accordance with established accounting procedures and will be subject to internal and external audit.

6.3 Confidentiality
We will take care to safeguard the confidentiality of information that we hold about employees and our business partners.Such information will only be made available to those by whom it is needed to undertake their work.

6.4 Understanding and Compliance
We will develop and implement programmes to enable all present and future employees to be informed about and understand our standards of business conduct and the behaviour required of them.
We will require our senior executives to report at least once a year on their compliance with our standards of business conduct and the steps they have taken to communicate these standards to all employees and monitor their application.